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Terms & Conditions

Returns and warranty policy

Please see this page for an overview of our returns and warranty policy.


Payment options

We accept payment via PayPal, Visa, Mastercard and bank transfer. Cash is accepted for local pick-up.


Same day shipping guarantee

Orders will be shipped on the same day provided that they were purchased before 5PM AEDT that day. Otherwise, they will be shipped on the next day.


Shipping options

Domestic standard postage: offered free of charge. Please see the following "Domestic Transit Times" section for estimated days for arrival to your area.

Domestic express postage: offered for an additional $5. Guaranteed delivery within two business days for orders before 5PM AEDT Monday - Friday.

Local pick-up: we are based in Ryde, NSW 2112. Please contact us should you wish to pick up.

International postage: offered worldwide at a flat rate of $20 for goods under 1kg. Bulkier items are not shipped internationally.


Domestic transit times

See the following table to determine the estimated business days for arrival to your area after your order has been marked as posted. Note that the transit times refer to orders posted by standard postage.


Packaging

Fragile goods will always be bubble-wrapped for transit.

Smaller goods are shipped in a C5 envelope and sent as a letter. A tracking number is not available for such goods.

Bulkier goods are sent as a parcel. A tracking number will be provided for such goods.